Before diving into designing the medication tracker, I consulted my notes from user interviews with our champion users at Communikind and defined our user persona:
Quotes From Prior User Interviews
I researched things like medication formats and dosage units and mocked up a quick interactive prototype of the "add medication" form. I wanted to get the prototype in front of users and watch them use it:
I conducted 10 user interviews with our champion users (all millennial moms who had children with health conditions).
I asked these users to walk through the prototype as if they were adding a medication that their child is taking.
I used an Airtable to keep track of their qualitative feedback and to quantitatively tag common frustrations and areas for improvement. This helped me to identify the most common pain points that users had:
I redesigned the medication form taking into account the most common (>30%) user frustrations from interviews. Most importantly, I made sure the structure of the form reflected users' mental model of medications.
Users gave us great feedback about the medication tracking feature, and I continue to iterate on it as we collect more feedback.
Some quotes from initial feedback:
